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Fee FAQ's

Do customers get a ticket?

Yes. When a registration is completed, the customer is presented with a bar coded e-ticket on screen which is also sent via email.

Do customers get a receipt?

Attende automatically emails a receipt following a ticket transaction. Attende receipts are compliant as a GST tax receipt in Australia.

Is there a setup fee?

No.

What are the charges for donations and merchandise?

Non-ticket transactions are charged at a flat rate of 3% + 2.9% payment processing fee.

Do you handle refunds?

If you use Attende to process your payments, then you can manage the refunds from within the application.

What about cash, cheque and direct debit?

To purchase a ticket online, the customer must pay by credit card. Alternatively, as the event organisers you have the ability to process cash, cheque and direct debit payments and issue tickets.

Why I should use online registration?

Online transactions are quick, easy, less cumbersome and more profitable when compared to offline event registration and ticket sales. That's why our trial is free, simply to show you how easy Attende can make the entire process for you.

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Billing

Q. Will I pay any international fees like currency conversion?

A. No, not unless you're selling tickets to overseas guests and you need to convert their currency to Australian dollars. Attende is Australian hosted and run, so you won't see any of those cheeky international currency conversion fees showing up on your customers' invoices. If your tickets are sold and paid for in Australian dollars, there are no additional fees.

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Q. How do I accept payments with Attende?

A. When you choose Attende to manage your event registrations, we process the credit card transactions for you using bank grade security. You have the option to decide where the payment lands once a transaction is processed, and one option is to leave it with Attende.

If you choose Attende, we will process your event credit card payments and validate the transaction. If a transaction cannot be validated, we advise the customer and ask them to try again. If the transaction is successful, we'll charge the customers card and store the funds in a dedicated Attende account.

For most event organisers, this will be the quickest way to get your event underway, as it doesn't require opening separate or additional accounts. Simply create your event, choose Attende as your payment method and start selling tickets.

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Q. Can I use PayPal to accept payments?

A. Yes. It's simple to connect your Attende event to your PayPal account. Simply click on the settings tab at the top of the screen, choose the payment tab and follow the link to begin payment setup. Enter your PayPal email address and nominate your currency. Select the 'Use PayPal' button you're set.

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Q. How do I set up my own merchant account to accept payments?

Great for event planners that do loads of events. Setting up your own merchant account is easy, however this option is only available to Australian merchants. We'll assume you know what a merchant account is, seeing you've asked the question.

As a merchant, you may already have equipment to process transactions however, with online payment, this will not be required. Online payments are processed though a payment gateway, so to accept funds in this way you will require;

• A merchant account with an Australian financial institution
• A payment gateway account with either a bank or a registered 3rd party gateway provider

If you have both, then you can integrate these with Attende. Your event payments will be processed and be sent directly to your account. A one-off fee is charge to integrate this for you, but there are no other ongoing fees beyond Attende's standard transaction charges. You can also expect to pay a merchant and gateway fee, for details on these see your chosen provider.

To integrate your merchant account with Attende, you'll need to follow these steps;

1. Select the Settings tab near at the top right of your screen.
2. Select the payment tab
3. Commence the 'Payment Setup' and select the 'Use Merchant' option
4. Complete the form providing your merchant details and we will contact you shortly after for further instructions

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Q. Why is Attende on my credit card statement?
A. When you register to sell tickets and choose to push your transactions through Attende's merchant account (rather than go to the expense of creating their own), your credit card statement will show Attende as the merchant rather than the name of your event.

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Creating an Event

Duplicating an existing event template

If you've already created an event template in Attende, it's easy to duplicate it and ensure everything looks and operates exactly the same way each event.

To use this feature, log into your account and select the event you want to copy

On the summary tab, select the copy link and update the details and publish your next event.

GST compliance and your event

Not everyone needs to charge GST, so if you don't, there is no need to worry. To visit the ATO and read their Guide to GST, click here.

If you're a GST registered Australian business, you're no doubt familiar with our taxation system. But do you know how to use Attende to ensure that your receipts are GST compliant? Then please read on.

If you have determined you need to charge GST, then you will need to account for it on your event receipts. When you use Attende, we make the assumption that any GST is included in your ticket or merchandise pricing and therefore do not add a further 10% at the end of the process.

To activate this, make sure you go through to the second page of the event creator and select "Goods and Services Tax"

Then put a tick in the 'tickets' box

Then, to the right of the screen you can select 'receipt footer text' from the drop down menu to out any important tax related information. Add your ABN, organisation name and address and submit.

Customising messages on your event registration pages

You can personalise you event with Attende's custom messaging and emails.

1. Once you have finished creating your event, the confirmation screen will load in your browser. Here you can customise your messaging.
2. To edit a message, select the corresponding panel.
3. Type you message in the text area provided.

There are four (4) different types of messages you can customise for your event. They are;

1. Not available. This is used when your event has yet to open or has closed and is displayed on your event registration page.
2. Thank you. This is displayed after a successful registration
3. Email. This is included in your confirmation email to ticket holders.
4. Additional terms and conditions. This is where you can outline and any 'special' terms and conditions for your event in addition to the Attende terms and conditions.

Creating a new event folder

Attende give you complete control over the organisation of your events by allowing you to create individual event folders. To create a new folder, please follow these simple steps.

1. Select 'New Folder' from the menu tabs
2. Select the 'Location' of the new folder.
3. Type the 'Folder Name' in the space provided
4. Select 'Create folder'
5. You new folder will now appear in the menu

Creating your first Attende event

When you create an account, Attende's event wizard will walk you through the process. You access this at any time by selecting the support tab and 'run tour again'. For those who like to read, here your step by step guide.

1. Once logged in, select the 'New Event' tab from the menu. The Event Wizard will activate at this point and walk you through the set up process, however you can choose to create your event in manual mode.
2. Selelct the edit link to add your event title. Type in your event name and select save. Your event name will be now be displayed however you can edit this at any time by selecting the edit button.
3. Complete each of the fields, Presented By, Where, When and the Description.
4. Position your mouse over the 'General Admission' ticket option. Here you will see the option to edit your ticket.
   Next, the ticketing options screen will load. To view more ticketing options, like limiting purchase volumes and/or setting early-bird tickets pricies, select the 'Show more options' link.
   Enter the details for your ticket (for free events, enter a ticket value of $0) and select the 'Add Ticket' button. Your ticket details will now appear in the ticket list located above the options area.
   You add more ticket types or select the 'Save Tickets' button when finished. All your event tickets will now be displayed in the Tickets section of your event page.
   Next, we will stipulate the information is required when registering for your event.
   Attende's default information required by event registrant is listed in the 'Your Details' section, however you can add or remove fields easily.
5. To remove a field, position your mouse over the field and select the 'Remove' link that appears. Please note, you cannot remove the First Name, Surname or Email fields as they are minimum requirements.
6. To add a field, simply select the 'Add fields' tab from the menu.
   Attende offers a range of commonly used fields that are ready to use. Select Personal Details, Contact or Address from the menu to access these pre-defined fields. Select the appropriate field (example: Date of Birth) and it will be automatically added to your event registration page.
   If you would like to add a specialised field, select the 'Custom fields' tab. Select the field type your require and it will be inserted into your event to customise.
7. To edit a field on your registration page, position your mouse over the field and select the 'Edit' link. An options screen for that field will be displayed. You can make fields mandatory by checking the 'Required' box. You can also edit the label for that field and, where applicable, edit the options (example: checkboxes and radio buttons).
8. Once you have added all the fields for your event, select the 'Finished' button.
   Select whether you want your event to be available immediately, set it as a draft or nominate a future date to go live. From this screen, you can also customize the copy that is emailed to your registrants once they have purchased a ticket.
9. When you have finished, select the 'Submit' button and start selling tickets.
   Congratulations! You have now created your very first Attende online event registration page.

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Emails

How to create an email invitation

Create and send email to invite people to your event with Attende's email feature.

1. First, log in to your Eventarc account and click on the title of your event.
2. Select the emails tab to view your email campaigns
3. Click on Create Email.
4. Enter your email settings. Select Invitation from the drop-down menu. Enter a name for your email which will appear in your email campaign list. For invitation emails, you can choose an email list to send it to. If you have already created an email list it will appear in the drop-down menu.
   Enter a subject line and your name. Due to legal requirements, you will need to enter a physical adress in the Address box before continuing.
   When you have completed the form, click Next to continue.

How to create a 'Thank you' email

You can send an email to thank people for attending your event

1. First, you'll need to log into your Attende account and select the title of your event.
2. Click on the emails tab to view your email campaigns.
3. Click on Create Email
4. Enter your email settings. Select 'Thanks' from the drop-down menu. Enter a name for your email. This will appear in your email campaign list. Enter a subject line and your name. Due to legal requirements, you will need to enter a physical address in the Address box before continuing.
   When you have completed the form, click Next to continue.

How to create an email list from your MailChimp contacts

When creating an email list, you can import contacts from your MailChimp account.

1. Log in to Attende and select your event.
2. Click on the Emails tab to view your email campaigns
3. Click the Your Lists button to view email lists you have already created
4. On the next screen, choose Create List to make a new email list.
5. Enter a name for your email list and choose the first option: "Import from MailChimp contacts.
6. Find your MailChimp API key.
   Click the link on this page and log in to your MailChimp account. On your dashboard you will find an API key. Enter this key into the Eventarc form to import your contacts.

How to create a reminder email

You can send an email to remind registrants about your upcoming event

1. Log in to Attende and select your event.
2. Click on the emails tab to view your email campaigns.
3. Click on Create Email.
4. Enter your email settings.
   Choose 'Reminder' from the drop-down menu and name your email for your reference. Enter the subject line for your email and your name. Due to legal requirements, you will need to enter a physical address into the Address box before creating your email.
   When you have completed the form, click Next to continue.

How to create an email list from previous attendees

When creating an email list you can enter email addresses manually.

1. Log in to Attende and select your event
2. Click on the Emails tab to view your email campaigns
3. Click the Your Lists button to view email lists you have already created
4. On the next screen, choose Create List to make a new email list
5. Enter a name for your email list and choose the option "Attendees from a previous event"
   A drop-down menu will appear showing all of your events. Choose one from the list and click on 'Create New List'.

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Images

Adding images to your Event

You can customise your event registration page with images, logo and headers using Attende's customisation features.

1. In event editor mode, select on the 'Images' tab to view the options available.
2. To upload your image, select the 'New Image' tab.
3. Click the 'Upload' button to upload your image. Select the image file you want from your desktop and Attende will upload your image.
4. Next, you will have the option to insert your image into one of these three locations:
   • Full header
   • Logo header
   • Page image
   The images icon is there as a guide to show you where each image will go.
5. Here we have inserted a full header. To insert this into the page, select the 'Upload a full header' link. The image will now be inserted into the event registration page.
   Please note: You can upload either a full image header OR a logo, not both.
   You can access this image (as well as any others you have uploaded) by selecting 'Your images' from the menu.
   Now lets add a supporting image to go on the event registration page.
6. Simply repeat steps 1 through 5. When you are prompted to select the location of the image, select the 'Upload a page image' link.
7. The image will now be inserted in the appropriate location.
   Your event registration page is now customized with your own images.

What are the best dimensions for my images?

When customising your event registration, there are three images sizes you can use.

While the system will resize any image you upload, we do have recommended image sizes for those event manages out there that want to look their best. Those are;

• Full header image - 740 pixels wide
• Logo - 250 pixels wide
• Page image - 260 pixels wide and no more than 520 pixels high

If you stick to these image sizes, your event registration page is guaranteed to look better!

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Merchandise

Creating a merchandise store

With Attende, selling merchandise for your event is not only easy, it's an excellent way to promote and raise additional revenue for your event. To set up a merchandise store for your event, follow these steps.

1. Select 'New Store' from the dashboard menu
2. A new screen will load and you'll be prompted to enter the details for your store
   • Store Name - With Attende, you can create multiple merchandise stores. Simply name each store appropriately to make it easy to identify later.
   • Store description - Here you will add a small description about your store. This will appear on your event registration page.
   • Select a folder - This is the folder where your merchandises store will reside.
   • Postage type - Attende allows you to apply postage to your store. You can set postage as a percentage of the total sale or a fixed price.
   • Email address - If you'd like notification of when a purchases is made, this is where you can enter an email address to receive alerts.

Click save, and your merchandise store will now appear in your list of events. Now you're ready to sell promotional merchandise for your event and make even more money. If you like the idea of promoting your event with branded merchandise, then talk to our merchandise partner Wizid PromotionalPproducts by calling 1800 4 WIZID (1800 49 49 43) or email them at promotions@wizid.com.au

Adding merchandise to your event store

Stocking your event store with merchandise is easy with Attende. Simply follow these steps.

1. Select the store from the dashboard menu
2. Select the 'Add New Item' button
3. Complete the 'Product Name' and 'Description' fields for the merchandise you're going to sell and upload an image of the product if you have one. Then select the 'Next' button. If you're using Wizid Promotions as your merchandise supplier, they can supply you with an image.
4. On the next screen, choose the available options for your product from the drop down menu like colour and size. Attende allows you to set your stock level for each item so there's no risk you'll overselling on a product.
   Once you have specified your options select 'Add' and they will be added to the table below. Your can add as many types or variants to each product as you like.
5. Once you have finished adding your product options, select 'SAVE'.
6. To add additional products to your store, repeat steps 1 through 5

Congratulations, now you're ready to sell merchandise for your event!

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Promoting Your Event

Promote buttons download

With Attende, promoting your event on your own website is easy. Simply download any or all the promotion buttons and install them on your web page. Each button is available on a range of colours and sizes.

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Reporting

Event Overview

Your Attende dashboard gives you a complete overview of all your events. You can also perform some regular functions from the dashboard without the need to select an individual event.

1. From the navigation tree below the main menu, select the 'Dashboard' link.
2. To view events in a particular folder, select the folder name.
   
3. From this overview, you can edit your event, view reporting or export attendee data by selecting the relevant icon for each event.

View an individual attendee details

Attende allows you to view individual attendee details without the need to export an entire attendee list.

1. Select the event you want to view.
2. In the summary screen, select the 'Attendees' tab.
   Here, you'll see a list of registered attendees for your event.
3. To view more detail on any attendee, select the 'Details' button.
4. Search and filter attendees using the fields provided.
   Attende allows you to search by first name, surname, ticket number and email address.
5. Attende provides event managers with real-time reporting. To view the latest list of attendees for an event simply select the 'Refresh' icon.

Your list will now reflect the most up-to-date data on your attendees.

Custom graphic report

Attende's custom reporting features gives event managers the ability to breakdown and graphically view their event registration data. When a user completes an option on an event registration page (for example: a drop down menu or radio button choice), event managers can get an overview of the event data captured in either a pie chart or data grid.

For this example, let's assume we have an option for registrants to select their state from a drop down menu.

1. From your dashboard, select the name of your event.
   The screen opposite will display a summary for your event.
2. To view a state report, select the 'Reporting' tab.
3. From the State report line, select the Pie graph or Data grid icon.
4. Your select report data will now be displayed on screen.

Export an entire attendee list

It's easy to collect and review the latest information on your event with Attende's comprehensive reporting functionality. To generate a report, simple follow these steps.

1. From your dashboard, slecet the event you want to generate a report on.
2. On the event summary page, select the 'Reporting' tab.
3. From the list of report options, you will see 'Attendee export'.
4. Select the CSV icon to export the attendee list.
5. Next, you'll be prompted to save the CSV file to your desktop.
   Now you can open and view your attendee data on your desktop using excel.

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Themes

Creating custom themes

With Attende, adding custom themes to you event registration pages is easy. Now you can style your event pages to suit your corporate brand or creative taste and save time setting up multiple events.

To create a theme for your event, simply follow these steps.

1. Select 'Colours and Fonts' from the themes menu.
   You'll be given several options to change background colours, font colours and font styles.
   The icon next to each options show you the area of the registration you are customising.
2. To change the colour of the background, header or body, select the corresponding box and choose a colour from 240 available colours.
   Alternatively, if you know the HEX or RGB values for you colour, enter these values in the advanced colour option.
   Now you've customised your background colours, let's customising your font style and colour.
   Attende let you set different font types and colours for the Event Name, Headings, Sub-headings and General Text.
3. Select the corresponding panel you want to edit. In this example, we're changing the event name.
4. Next, adjust the font style, size and colour. Your changes are immediately shown in the event editing area.
5. Once you're happy with your page, select the 'Save as a theme' link.
6. Next, the Themes panel will open in your browser. Here you can enter the name of your theme and select the 'Save theme' link.
   Congratulations, you've now created a theme for your event page.
7. If you've created a theme previously, you can access it by clicking the 'Your Themes' panel.
   This panel displays all your saved themes. Just click on the theme you want and it will be applied to your event.

Applying a default theme to your event

To save you time, Attende has a number of default themes you can quickly apply. To applying one of these themes to your event registration page, simply follow these steps.

1. Select the 'Themes' tab from menu.
2. Select 'Attende themes' to see the list of default themes.
3. To apply a theme to your event, simply choose one you like and it will automatically be applied to your registration page.

Please note: When applying a default theme, any previous font or colour choices you have applied will be overwritten.

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Other FAQ's

Q. When is my ticket revenue sent to me?

A. Ticket revenue is released three (3) business days after the conclusion of your event.
Need access to your ticket revenue sooner? We can integrate with Stripe, Balanced Payments, Pin or your own gateway if you need access to funds before the day of your event.

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Q. Are there any hidden costs using Attendee?

A. No, Attende has no setup charge or monthly fee. The only cost of using Attende is the booking fees you set. That's it.

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Q. Do I have to pay for free events?

A. If your event is free, Attendly is free for you to use.

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Q. Are booking fees set as a percentage or fixed amount?

A. It is up to you. You can even mix and match if you wish.

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Q. Are booking fees absorbed by the organiser or passed on to the ticket buyer?

A. You get to choose. With Attendly you can set whichever booking fee structure suits your event.

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Q. How does Attendly pay everyone if I'm a reseller?

A. Once your event is over, Attendly handles all payment distribution. We pay out ticket sales to your client, and send you your share of the booking fees.
If you're using your own payment gateway, we'll simply invoice you for the booking fee once your event is over.

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Q. Can I have Attendly on my own domain?

A. Sure can. We can roll out your Attendly account to your own domain so that customers never leave your website. We can even do it for your clients!

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Payment

If you're holding a FREE event, then your use of the Attende online registration and ticketing platform is FREE too. Simply set up an account, create a registration page and start using Attende now.

If you're running a paid event, then we asked to pay a very small transaction fee. To see our fees, visit our pricing page by clicking here.

PayPal

PayPal is a great way for selling tickets and receiving payment online. Once you've set up a PayPal account, Attende can integrate it with your account quickly and easily.

When a transaction is made the revenue is pushed directly into your PayPal account making it easier for you to control cash flow and pay suppliers.

Merchant Accounts

For Australian businesses, Attende can arrange for all transactional funds to be sent directly to your bank account. While there is a small one-off set up fee to make this happen, beyond that, there is no additional cost.